Frequently Asked Questions
Everything you need to know about your Rennaï beauty experience.
When will my order arrive?
Standard shipping typically takes 3-5 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return policy on all unopened and unused products. For hygiene reasons, we cannot accept returns on beauty products that have been opened or tested.
Are Rennaï products cruelty-free?
Yes, we are committed to ethical beauty. All Rennaï products are 100% cruelty-free and are never tested on animals at any stage of production.
How can I check if a product is suitable for my skin type?
Every product page includes a detailed 'Skin Type' guide. If you have specific concerns, we recommend performing a patch test or consulting with our online beauty specialists via live chat.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping fees and delivery times vary depending on the destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and shop-now-pay-later options like Klarna and Afterpay.